vipyes Privacy Policy
Your personal information is completely safe with us — learn how vipyes protects your privacy and uses your data.
This Privacy Policy ("Policy") describes our commitment regarding the collection, storage, use, and protection of personal information of vipyes platform users. By using this website you are agreeing to the terms of this Policy. Please read the full Policy carefully.
Section 1 — Introduction and Scope
vipyes ("we", "our", or "platform") is an online entertainment and gaming platform operated for users in Bangladesh. We believe that your privacy is a fundamental right. The purpose of this Policy is to clearly inform you about what information we collect, how we use it, and what steps we take to protect your data.
This Policy applies to all vipyes services — the website, mobile version, customer support channels, and any related digital services we provide. All users of the vipyes platform, whether registered or unregistered, are covered by this Policy.
Our services are for adults aged 21 or older only. By using this platform you confirm that you are over 21 years of age.
Section 2 — Definitions
A Personal Information
Any information that can directly or indirectly identify you as a specific individual. For example: your name, mobile number, email address, national identity card number, financial transaction details, and so on.
B Processing
Any operation performed on personal information — collection, recording, storage, modification, retrieval, use, disclosure, transfer, or deletion.
C Data Controller
The organisation or individual that determines the purpose and method of processing personal information. For the purposes of this Policy, the vipyes platform acts as the data controller.
D Cookies
Small text files stored on your device that are used to improve the website browsing experience. The detailed cookie policy is described in Section 6 of this document.
Section 3 — Information We Collect
3.1 Registration and Account Information
When you create an account on vipyes, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Chosen username and password (stored in encrypted form)
- National identity card or other government-issued identity document details (during the identity verification process)
- Address details (if required)
3.2 Financial and Transaction Information
To process deposits and withdrawals on our platform, we collect:
- bKash, Nagad, or Rocket mobile banking numbers
- Transaction history — deposit amounts, dates, and methods
- Withdrawal request details and processing status
- Records of bonus claims and wagering activity
Important: We never store full payment card numbers or mobile banking PINs. All sensitive financial information is protected through industry-standard encryption technology.
3.3 User Activity Information
Information we automatically collect while you use the platform:
- IP address and device type
- Browser type and operating system version
- Duration of page visits and navigation patterns
- Game session data — playing time, bets, and results
- Login and logout timestamps
3.4 Support Communication Information
When you contact us through our 24/7 live chat support or by email, a record of that conversation is retained. This helps us improve our service quality and provide you with better support in the future. Conversation data is deleted or anonymised after a set period.
Section 4 — Purposes for Using Your Information
vipyes uses the information we collect only for specific and legitimate purposes. Each purpose is clearly described below.
Account Management
Your information is essential for creating, verifying, and keeping your account active. The age and identity verification process ensures that only eligible individuals are using the platform.
Transaction Processing
Your information is used to securely process your deposit and withdrawal requests, award bonuses, and maintain accurate financial records.
Fraud Prevention
Your information is analysed to ensure account security, detect suspicious activity, and prevent unauthorised transactions.
Customer Support
When you contact us for support, your account information helps resolve issues quickly. Data from previous interactions is used to ensure personalised assistance.
Service Improvement
Anonymous statistical data is used to analyse platform performance, develop new features, and improve the user experience.
Legal Compliance
Information is retained to comply with applicable laws and regulations, fulfil requests from regulatory authorities, and meet our legal obligations.
Section 5 — Sharing Information with Third Parties
vipyes never sells your personal information or transfers it to third parties for commercial purposes. Information is shared only in the specific and limited circumstances described below.
5.1 Service Provider Partners
We work with certain technology and service partners to operate our platform. These partners include: payment processing providers, game content providers, server and cloud hosting services, and fraud detection systems. These partners operate under strict confidentiality agreements and receive only the information necessary for their specific tasks.
5.2 Legal and Regulatory Authorities
We may be required to provide relevant information in response to valid legal orders, court directives, or requests from regulatory authorities. In such cases we always follow a policy of providing only the minimum information necessary.
5.3 Business Restructuring
If there is any change to the business structure of vipyes (such as a merger or acquisition), user information may be transferred to the new authority. In such cases users will be notified in advance and the new authority will be bound to comply with this Privacy Policy.
Section 6 — Cookies and Tracking Technologies
6.1 Types of Cookies and Their Purpose
The vipyes website uses the following types of cookies:
- Essential Cookies: Necessary for the core functions of the website — maintaining login sessions, storing security tokens. These cannot be disabled.
- Functionality Cookies: Used to remember your preferences, such as language settings and other personalised settings.
- Analytics Cookies: Collect anonymous data to understand how users use the site. This information helps improve the quality of the site.
6.2 Cookie Controls
You can manage or delete most cookies from your browser settings. However, disabling essential cookies may mean that some core platform functions such as login and transactions may not work properly. Please refer to your browser's help section for more details.
Section 7 — Data Security Measures
7.1 Technical Security
vipyes takes industry-leading technical measures to protect your information:
- SSL Encryption: Every data transmission takes place through an encrypted connection
- Password Hashing: Your password is never stored in plain text
- Two-Factor Authentication: An additional security layer is activated on suspicious logins
- Regular Security Audits: Security reviews are conducted regularly by independent experts
- Firewall and DDoS Protection: Servers and databases are protected from external attacks
Section 8 — Your Rights
As a user of the vipyes platform, you have the following rights over your personal information:
1 Right to Access
You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your personal information.
2 Right to Rectification
You have the right to have any incorrect or incomplete information in your account corrected. You can update your information through your account settings or via the support team.
3 Right to Erasure
In certain circumstances you have the right to request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a set period.
4 Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. After receiving your objection we will review it and respond as soon as possible.
5 Right to Data Portability
You have the right to receive your personal information in a structured and common format. This allows you to transfer your data to another service.
6 Right to Withdraw Consent
You may withdraw any consent you have previously given at any time. Withdrawing consent will not affect the validity of any processing carried out before the withdrawal.
To exercise any of your rights or to make any related request, please contact us via our 24/7 live chat support or by email. We will endeavour to respond to your request within 30 working days.
Section 9 — Data Retention Period
vipyes retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations. General guidelines:
- Active account data: retained for as long as the account remains active
- Financial transaction records: retained for a set number of years as required by law
- Closed account data: automatically deleted or anonymised after a set period from the date of closure
- Support chat history: periodically reviewed and cleared
Section 10 — Privacy Protection for Minors
vipyes services are for adults aged 21 or older only. We do not knowingly collect any personal information from individuals under the age of 21.
If we become aware that we hold information belonging to someone under the age of 21, we will take immediate steps to delete that information. If you believe that a minor's information is present on our platform, please contact us immediately.
Section 11 — Policy Changes and Updates
vipyes may update this Privacy Policy from time to time — due to changes in our services, the introduction of new technology, or legal requirements. For any significant changes, we will:
- Display the updated date on this page
- Send a notice to registered email addresses of account holders
- Show a notification on the platform at login
If you continue using vipyes after any changes, you will be considered to have consented to the updated Policy. We encourage you to visit this page regularly to stay up to date.
Privacy-Related Contact
If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our Bengali 24/7 support is always here for you.